ID Card Printer Servicing

Our Technician, Caryl Galvez.

With 21 years of experience in the industry, outstanding knowledge and skills, and HID Certified, our ID Card Printer technician, Caryl, will provide you with exceptional technical support, servicing and repair for your ID Card Printer remotely or on-site. You can trust that your Card Printer is in good hands.

To request for your ID Card Printer to be serviced, please fill out our ID Card Printer Service Request Form.

1. You fill in your details.
2. We will send you a confirmation email and a Service Booking Form with instructions.
3. As there are updates with your printer, we will keep you updated with every step.
4. Once your printer is fixed/serviced, we will clean it and return it to you.

Before proceeding, please read the terms, conditions, service information, and charges below.

ID Card Printer Service Charges

• Standard out-of-warranty service charge = $375.00 (excludes freight).
• Replacement parts are charged at cost price (notification depends on your Service Charge Option selection).
• Additional charges not covered under the specified service are quoted before work is carried out.

On-site Call Out Fees

• On-site call out includes up to 1 hour on-site.
• Sydney metro areas = $110.00 + Standard Service Charge.
• Surrounding Sydney areas = $300 + Standard Service Charge.
• Outside of the above areas mentioned, will be on a quote-by-quote basis.
• Additional time on site = $150.00 per hour or part thereof.
• Parking charges incurred will be at the cost of the customer.

Terms & Conditions

Repairs are carried out per the Service Charge Options specified above.
We will not be held responsible for damage caused by improper packaging; please use the original package. If you no longer have the original packaging, please ensure the printer is packed in suitably sized packaging and all cords, weights and loose items are removed from the printer and packaged separately.
We will not be responsible for damage during transport to or from our office.
The customer is responsible for freight charges to and from our office.
On-site cancellation fees may apply if cancelled within 24 hours of the appointment.
Completing the attached form means you agree to all these terms, conditions and charges.