Return Authorisation:

1. A Product Return (PR) number must be obtained from the supply point prior to the return of any Goods. We may refuse to give a PR or accept the return of any Goods.
2. You must provide the invoice number and date of purchase before a PR will be issued.
3. The PR number must be clearly marked on the packaging of Goods returned to us.

Credit:

All claims for credit must be supported by:

1. carriers consignment note or similar receipt of delivery; and
2. our relevant invoice number; and
3. the PR number issued by us.

Unacceptable Returns:

Without in any way limiting our discretion to refuse to accept the return of any Goods, the following Goods will not be returnable:

1. any Goods that have been held by you for more than fourteen (14) days; or
2. any Goods which are not in original condition; or
3. any Goods that are manufactured as made to order (“mto“) items unless faulty. Any manufacturing surcharge is non-refundable.
4. Sanitary Range – Once goods have left the warehouse, we can not approve any returns or re-funds due to risk associated with personal hygiene products. An exception will only be made if your order is cancelled and re-funded prior to the goods leaving our warehouse.

Faulty Goods:

We will only recognise claims for faulty Goods that are lodged within seven (7) days of you receiving the Goods.

Restocking Fee:

You agree to pay us a restocking fee at the rate of 15% of the total value of the Goods being returned.

1. any Goods that have been held by you for more than fourteen (14) days; or
2. any Goods which are not in original condition; or
3. any Goods that are manufactured as made to order (“mto“) items unless faulty. Any manufacturing surcharge is non-refundable.

Change of Requirement:

If the Customer determines they do not want the goods after taking delivery, for whatever reason other than the aforesaid (incorrect, damaged or faulty goods), then it will be totally at ID Supplies Pty Ltd’s discretion whether or not to provide a credit or refund.